**Members Only Hotel**

Review by: Richard , Summerville, United States

Stayed: Jun 2008

Customer Rating:

I love being on the Regency Club floor! It was awesome.

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Review by: Daniel, Stoneham, United States

Stayed: May 2008

Customer Rating:

Great location and helpful staff

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Review by: Michael, Butler, United States

Stayed: Apr 2008

Customer Rating:

yes. convenient location. very busy hotel. staff very friendly and accomodating. expectations met.

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Review by: Sue, Gorey, Ireland

Stayed: Dec 2007

Customer Rating:

We found the location of the Hyatt Regency Chicago perfect, its right in between the Magnificent mile and North State Street, which are the best shopping locations.
We found the hotel staff friendly but not overly helpful. We asked the Concierge if he knew of any spa's nearby, as we wanted to book some treatments after a day of shopping, but all he could tell us was about the beauty salon in the hotel, which was not really what we were looking for.
We were also very disapponted with the bath/shower in our room. I, like most women love a long hot bubble bath, especially when i stay in a hotel, so i was gutted when we arrived at the hotel and into our bedroom, after a long delayed flight, to find that the bath had little to no water pressure and it was only luke warm, when we rang reception, somebody from maintenance arrived promptly, had a look and said that we would have to wait until tomorrow as it was too late to try and fix it, as they would have to make noise and bash the pipes. Fair enough it was late to start a racket, but it should have been working in the first place ! The next day when we rang again, maintence did something from the basement i think, and rang and told us that they have done the best they can, which was enabling us to have a hot shower after waiting each time for 15mins for the water to heat up and like wise for a bath, althought the bath too alot longer to fill up as the pressure was so low.
Other then that, the hotel was great, we had an amazing view of the skyline, and found room service great also.

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Review by: Arthur, South Boston, United States

Stayed: Oct 2007

Customer Rating:

clean room, great linens/bed, great location in chicago, cool bar/lounge in the lobby, helpful staff.

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